by CrestSync
Customer support that answers in seconds, and knows when to bring in a person.
Automate customer support on WhatsApp, Instagram, Messenger, website chat and email with an AI agent trained on your documents, plus a shared inbox and smart hand-over for your team.
14-day free trial · every feature unlocked · no card needed
AI agent · replied in 2sMost support questions repeat: prices, timings, policies, order status. Cresa answers them instantly from your knowledge base, on every channel, and hands anything complex to your team with the full context and a summary.
How Cresa helps
capabilitiesInstant answers 24/7
Replies in seconds from your documents, FAQs and price lists.
Every channel, one inbox
WhatsApp, Instagram, Messenger, website chat and email together.
Smart hand-over
Passes the chat to a person with a summary when needed.
Assignment & notes
Clear ownership, internal notes and tags for the team.
Reads attachments
Understands photos, PDFs and voice notes customers send.
Knowledge gaps
See what the agent couldn't answer and improve it.
This is what your customers see. Fast, friendly and on brand.
The agent answers from your own information, takes the next step and hands over to your team whenever a person should decide.
01How does the AI know the answers?+
It answers from the documents, FAQs, price lists and web pages you add to the knowledge base.
02What happens when it can't answer?+
It tells the customer a team member will help and hands the conversation over with a summary.
03Can I review replies before they're sent?+
Yes. Training mode holds every reply for approval until you're ready.
Answer every customer, on every channel, from one place.
Start with WhatsApp today and add the other channels whenever you're ready. Free for 14 days.
Start your free trial