by CrestSync
features
Every feature you need to win every conversation.
An AI agent that answers and acts, one inbox for every channel, bookings, CRM, broadcasts and analytics, all in one workspace.
14-day free trial · every feature unlocked · no card needed
One inbox · one AI agentInstagram · Do you deliver to Lahore?
Yes, 2 days to Lahore. Shall I place the order?
AI agentShared inbox & channelsKnowledge baseBookingsSales & CRMMarketing & automationAnalyticsSecurity & control
Answered in 2sDo you have this in size 42?
Yes, in black and white. Shall I reserve a pair?
01 / 08
AI agent
An agent that answers, acts and knows when to ask you.
- Answers from your knowledgeReplies from your documents, FAQs, price lists and web pages, in your tone.
- Takes actionCreates leads and tickets, updates contacts, books appointments, schedules follow-ups.
- Reads attachmentsUnderstands photos, PDFs, short videos and voice notes customers send.
- Keeps contextRemembers the whole conversation, so follow-up questions make sense.
- Training modeEvery reply waits for approval until you trust the agent.
- Human approvalsDiscounts, refunds and exceptions are asked, never decided alone.
- Hand-over to peoplePasses the chat to your team with a summary.
- MultilingualEnglish, Spanish, French, German, Italian, Portuguese, Arabic, Chinese, Japanese, Urdu and more.
- Specialist agentsRoute conversations to specialists for sales, support or bookings (Professional).
- Custom API actionsLet the agent call your own systems through HTTPS endpoints you define (Professional).
- Quality reviewNightly review of finished conversations: what went well and what to fix (Professional).
- Phone voice agentAnswer calls on your own Twilio number (coming soon).
9 channels · 1 inboxInstagram · Price? 😍
$59. Sent you details in DM 💌
02 / 08
Shared inbox & channels
Every channel your customers use, in one inbox.
- WhatsApp Business APIOfficial Cloud API connected through Meta's signup, with the 24-hour window tracked.
- InstagramDirect messages, post and ad comments, story replies and mentions.
- FacebookMessenger plus Page and ad comments.
- Website live chatAn embeddable AI chat widget for your site (Professional).
- EmailGmail, Google Workspace, Outlook, Yahoo or any IMAP mailbox (Professional).
- Google Business ProfileReviews with star ratings, and replies posted from Cresa (Professional).
- LinkedInComments on your Company Page posts, with replies (Professional).
- YouTubeVideo comments, replies and moderation (Professional).
- TikTokVideo comments, replies and hiding unwanted comments (Professional, beta).
- Assignment & ownershipAssign conversations so two people never answer the same customer.
- Notes, tags & statusInternal notes, tags, and open, resolved and archived views.
- One customer profileA customer's history across every channel in one place.
- AI summaries & suggestionsConversation summaries and suggested replies on demand.
From your price list & policiesOur warranty covers 12 months, including free repairs.
03 / 08
Knowledge base
Teach it once, from your own material.
- DocumentsPDF and Word files up to 5 MB each: 5 on Starter, 15 on Professional.
- FAQs & price listsStructured answers and prices the agent can quote.
- Web pagesAdd URLs and the agent learns from them.
- Knowledge gapsSee the questions the agent couldn't answer.
- Customer memoryRemembers preferences across conversations.
Reminder sentHaircut tomorrow at 6?
Booked ✓ 6:00 pm with Marco
04 / 08
Bookings
Appointments and reservations in chat.
- Services & staffDefine services, team members and opening hours.
- Calendar syncGoogle Calendar and Microsoft 365 (Professional).
- RemindersAutomatic reminders before each booking.
- Reschedule & cancelCustomers change bookings in chat.
Deal moved to Quote sentQuote sent ✓ $1,860 incl. delivery
05 / 08
Sales & CRM
From conversation to closed deal.
- Sales pipelinesDrag-and-drop boards with kanban, list, activities and calendar views.
- Contacts & groupsA customer directory with groups and CSV import and export.
- LeadsCaptured from every channel and linked to the conversation.
- Shopify & WooCommerceProducts, stock, prices and orders in chat (Professional).
- Follow-upsAutomatic check-ins with undecided buyers.
Read by 1,240 customers🎉 Weekend sale: 25% off until Sunday
SHOP
06 / 08
Marketing & automation
Reach customers and automate the routine.
- WhatsApp broadcastsApproved templates with text, image, flyer or video.
- TemplatesCreate templates and track their Meta approval status.
- SegmentsTarget by group, tag or detected intent.
- AutomationsWelcome messages, routing, escalation and workflows (Professional).
- WhatsApp FlowsInteractive in-chat forms for bookings and lead capture.
- Event webhooksSend events to your other tools (Professional).
Intent insightsTop question this week: international shipping
07 / 08
Analytics
Know what's working and what to fix.
- DashboardMessage volume, response times and resolution.
- Intent insightsWhat customers ask for most, across channels.
- Team performanceAgent and team response and resolution.
- FunnelsConversation, sales and broadcast funnels.
- Custom reportsBuild the reports your team needs.
Approved by managerApproval needed: 10% discount for Emma
08 / 08
Security & control
Your workspace, your rules.
- Roles & permissionsAdmins, managers and agents see what they need.
- Per-conversation AI switchTurn the AI off for any chat, channel or the workspace.
- AI credit controlsA monthly allowance with a usage breakdown.
- Official platforms onlyMeta, Google and Microsoft connected through their official APIs.
- Data deletionDisconnect channels or ask us to delete your data at any time.
- MCP serverConnect Claude, ChatGPT and other AI assistants to your workspace (Business).
Features marked Professional or Business are included from that plan up. Every plan starts with a 14-day trial with everything unlocked.
Answer every customer, on every channel, from one place.
Start with WhatsApp today and add the other channels whenever you're ready. Free for 14 days.
Start your free trial