Refund and cancellation policy

How cancellations and refunds work for Cresa. Last updated: 21 October 2026.

1. Try before you buy

Every new Cresa workspace starts with a 14-day free trial with all features unlocked, and no payment details are needed to start it. We encourage you to evaluate Cresa fully during the trial before subscribing.

2. 14-day money-back guarantee

If Cresa is not right for you, you can ask for a full refund of your first payment for a new subscription within 14 days of that payment. This applies to both monthly and yearly plans.

3. Renewals

Subscriptions renew automatically at the end of each billing period. We email your workspace administrators before renewal (including 7 days before a yearly renewal) so you have time to change or cancel your plan. Renewal payments are not refundable, except where the law requires it or a renewal was charged in error.

4. Cancelling

You can cancel at any time in the app under Settings → Billing & Plans. Cancellation takes effect at the end of the current billing period: you keep full access until then and are not charged again. You can resume a cancelled subscription before it ends.

5. Plan changes

Upgrades take effect immediately and are charged on a prorated basis for the rest of the billing period. Downgrades are credited on a prorated basis against future payments.

6. AI credit packs

AI credit packs are one-time purchases. If you have not used any credits from a pack, you can ask for a full refund of it within 14 days of purchase. Credits that have been used are not refundable.

7. Third-party charges

Charges billed directly by third parties — for example WhatsApp message charges billed by Meta, or charges from other platforms you connect — are outside our control and are not refundable by Cresa.

8. How to ask for a refund

Our orders are processed by our online reseller Paddle.com, which is the merchant of record for all orders and handles refunds. To ask for a refund, email hello@crestsync.com with your workspace name and the email address used for payment, or reply to your Paddle receipt email. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

9. Your statutory rights

Nothing in this policy limits any rights you have under consumer protection law. See also our terms of service and privacy policy.